Technology and Retail
Technology is playing a major role in shaping retail. E-commerce (thanks the Internet) has already revolutionized retail in a big way, with Amazon changing the manner in which people shop and in which goods are sold. As technology continues to advance, retail is going to change even more in the future. This paper will examine what the near term future holds in terms of how advancements in technology will shape retail in the coming 10-15 years. It will discuss, specifically, the way that robotics, green energy, drone delivery, and blockchain will alter the way in which retail exists and functions in terms of 1) customer service, 2) product delivery, 3) payments, and 4) energy consumption.
Changing Customer Service
Robotics are the wave of the future: as OShea (2017) points out, more and more retailers will be developing and implementing robotics to help out with everything from the supply chain to customer service. The competitive edge that retailers believe robotics will offer is: fewer mishaps. By taking the element or risk of human error out of the equation with robotics, retailers view themselves as being at the forefront of the technological revolution, ushering in an era in which consumers are dependent more and more on pre-programmed robotics as well as AIartificial intelligence, the concept that technology can evolve or learn as it goes. As AI and robotics become more and more integrated, the retail industry will look to rely more heavily upon this integration so as to better manage its internals and better serve its customers. Amazon, for example, is already using robots to assist in its supply chain management. Lowes is looking to implement robots in its stores in the coming years to assist with customer service: consumers with questions can just ask a friendly robot and get answers to their questions (OShea, 2017). The idea behind robot implementation is that it will save brick and mortar retailers cost associated with hiring humans. So it may be good for businesses and consumers, but when it comes to workers, robots might be a big threat to job security.
Changing Product Delivery
Robotics will also be used to develop drone delivery. Drones are already being used by the military to deliver payloads upon the enemy. Drones are also going to be used to deliver goods purchased by consumers from retailerslike Amazon. Amazon is developing Prime Air, which is a delivery system from Amazon designed to safely get packages to customers in 30 minutes or less using unmanned aerial vehicles, also called drones (Prime Air, 2018). According to Amazons plans, Prime Air has great potential to enhance the services we already provide to millions of customers by providing rapid parcel delivery (Prime Air, 2018). In other words, product delivery by using drones instead of people in UPS or FedEX or USPS trucks will, like robotics, enhance customer satisfactionbut it could put a lot more people out of work. In the next 10-15 years, robotics are going to transform the way packages are delivered by retailers and the way customer service is provided. Packages will be flown through the air to homes and individuals when they do make it out of their homes to actually get to a brick and mortar retail store will be greeted by robots eager to answer their questions and direct them where they need to go.
Changing the Way Payments are Made
In the past, if one wanted to purchase a item from a retailer, one needed cash, check or chargebut with the revolution of blockchain all that may be in the past. Blockchain technology is still developing but in its current state it already has the power to disrupt retail and change the way consumers make transactions or pay for goods and services. For instance, with blockchain there is no need for a retailer to have to rely on a third partylike a bank or credit card processorin order to receive payment. The blockchain does it all by itself. The blockchain records the transaction into its code so that it is there for everyone to see. It cannot be altered: it is like a digital ledger that cannot be faked or deleted. Every coin that uses blockchain has the history of its usage embedded in its code: it tells the story of the coin, just like a book. Every new owner represents the next chapter in the story of the blockchain. This makes it both safer and more effective than currency used today, which can be faked, or credit cards which can be stolen.
Blockchains story is legitimate and thus as retailers learn of the options it presents with regard to processing payments and reducing the costs that are associated with processing credit card transactions, this stands to be the next big development in retail (OShea, 2017). Today, there are already blockchain-based coins like bitcoin and litecoin that are being traded and used among speculators and accepted by a handful of retailers. As the popularity of these coins continues to rise and prices stabilize, more and more retailers will be opening their doors to them. Blockchain is expected to change the way retailers accept payment over the next decade: unless governments put for an effort to block them, retailers are going to be looking to cryptocurrencies and the blockchain technology that supports them to ramp up their own cost-saving measures, especially as they seek to stay alive against the ever-growing threat that is Amazon.
Changing the Way It Uses Energy
One of the big things that retailers have found is that it is the idea which can sell the product, rather than the product itself and what it actually does. If the idea is revolutionary or socially-motivated, it can inspire millions of followers to get behind the retailer and promote the products that it is putting out there. Sustainable energy is the wave of the future and as better technological breakthroughs are made with respect to sustainable practices, retailers are going to be jumping on the green energy bandwagon to promote their brands and their businesses.
There are already a host of retailers who are engaged in promoting their efforts in sustainability. For example, Kohls is a big nationwide retailer that is very invested in green energy and sustainability as a way of enhancing its brand: the company currently utilizes 1,536,529,000 kWh of green energy annually, which accounts for 105 percent of its total energy consumption. The company has three specific strategies for keeping its business in the green: focusing on sustainable operations, engaging stakeholders, and keeping its supply chain sustainable (Tablado, 2014). Another big retailer to be using green energy in its store concept is Walmart: Wal-Mart is recognized as a leader in corporate sustainability. Winner of the 2009 Green Power Leadership Award, Wal-Mart utilizes 650,716,703 kWh of green energy annuallyhowever, with more than 10,000 stores worldwide, this usage only amounts to 3 percent of the companys total energy consumption (Tablado, 2014). In other words, a major retail chain like Walmart still has a lot of room to grow when it comes to implementing sustainable practices.
Part of the reason that there is so much room to grow is the fact that sustainable practices are still being developed as technology advances. For instance, as green energy solutions arise from solar and wind power and the ability to store the electricity produced from this power sources and place it into the grid, the more that retailers will be able to implement sustainable practices into their works. With everything from supply chain issues to products that are developed, retailers look at green energy as the next big technological breakthrough that will change the way the retail business is conducted in the next 10-15 years.
A lot is going on in technology today, all of which bodes well for technological breakthroughs in the future. With advancements being made in terms of the blockchain, green energy, and robotics, retailers are going tochange the ways they practice customer service, supply chain management, product delivery, payment processing and sustainability. The face of retail has already changed so much thanks to the arrival of the Internet. Now the next stage in technology evolution within the next decade or two is set to arrive and with it change how retail is conducted even more. Consumers can expect to see more robots in the workplace, more sustainable practices being touted by retailers hoping to build out their brand among green energy consumers, products being delivered by drones, and cryptocurrencies becoming the preferred method of exchange within the next 10-15 years. So much is changing and changing fast: retail will never be the same thanks to these future technology breakthroughs.
OShea, D. (2017). 5 technologies reshaping retail in 2017. Retrieved from
Prime Air. (2018). Amazon Prime Air. Retrieved from
Tablado, R. (2014). Top 10: U.S. retailers using green energy. Retrieved from
Are you busy and do not have time to handle your assignment? Are you scared that your paper will not make the grade? Do you have responsibilities that may hinder you from turning in your assignment on time? Are you tired and can barely handle your assignment? Are your grades inconsistent?
Whichever your reason is, it is valid! You can get professional academic help from our service at affordable rates. We have a team of professional academic writers who can handle all your assignments.
Students barely have time to read. We got you! Have your literature essay or book review written without having the hassle of reading the book. You can get your literature paper custom-written for you by our literature specialists.
Do you struggle with finance? No need to torture yourself if finance is not your cup of tea. You can order your finance paper from our academic writing service and get 100% original work from competent finance experts.
While psychology may be an interesting subject, you may lack sufficient time to handle your assignments. Don’t despair; by using our academic writing service, you can be assured of perfect grades. Moreover, your grades will be consistent.
Engineering is quite a demanding subject. Students face a lot of pressure and barely have enough time to do what they love to do. Our academic writing service got you covered! Our engineering specialists follow the paper instructions and ensure timely delivery of the paper.
In the nursing course, you may have difficulties with literature reviews, annotated bibliographies, critical essays, and other assignments. Our nursing assignment writers will offer you professional nursing paper help at low prices.
Truth be told, sociology papers can be quite exhausting. Our academic writing service relieves you of fatigue, pressure, and stress. You can relax and have peace of mind as our academic writers handle your sociology assignment.
We take pride in having some of the best business writers in the industry. Our business writers have a lot of experience in the field. They are reliable, and you can be assured of a high-grade paper. They are able to handle business papers of any subject, length, deadline, and difficulty!
We boast of having some of the most experienced statistics experts in the industry. Our statistics experts have diverse skills, expertise, and knowledge to handle any kind of assignment. They have access to all kinds of software to get your assignment done.
Writing a law essay may prove to be an insurmountable obstacle, especially when you need to know the peculiarities of the legislative framework. Take advantage of our top-notch law specialists and get superb grades and 100% satisfaction.
We have highlighted some of the most popular subjects we handle above. Those are just a tip of the iceberg. We deal in all academic disciplines since our writers are as diverse. They have been drawn from across all disciplines, and orders are assigned to those writers believed to be the best in the field. In a nutshell, there is no task we cannot handle; all you need to do is place your order with us. As long as your instructions are clear, just trust we shall deliver irrespective of the discipline.
Our essay writers are graduates with bachelor's, masters, Ph.D., and doctorate degrees in various subjects. The minimum requirement to be an essay writer with our essay writing service is to have a college degree. All our academic writers have a minimum of two years of academic writing. We have a stringent recruitment process to ensure that we get only the most competent essay writers in the industry. We also ensure that the writers are handsomely compensated for their value. The majority of our writers are native English speakers. As such, the fluency of language and grammar is impeccable.
There is a very low likelihood that you won’t like the paper.
Not at all. All papers are written from scratch. There is no way your tutor or instructor will realize that you did not write the paper yourself. In fact, we recommend using our assignment help services for consistent results.
We check all papers for plagiarism before we submit them. We use powerful plagiarism checking software such as SafeAssign, LopesWrite, and Turnitin. We also upload the plagiarism report so that you can review it. We understand that plagiarism is academic suicide. We would not take the risk of submitting plagiarized work and jeopardize your academic journey. Furthermore, we do not sell or use prewritten papers, and each paper is written from scratch.
You determine when you get the paper by setting the deadline when placing the order. All papers are delivered within the deadline. We are well aware that we operate in a time-sensitive industry. As such, we have laid out strategies to ensure that the client receives the paper on time and they never miss the deadline. We understand that papers that are submitted late have some points deducted. We do not want you to miss any points due to late submission. We work on beating deadlines by huge margins in order to ensure that you have ample time to review the paper before you submit it.
We have a privacy and confidentiality policy that guides our work. We NEVER share any customer information with third parties. Noone will ever know that you used our assignment help services. It’s only between you and us. We are bound by our policies to protect the customer’s identity and information. All your information, such as your names, phone number, email, order information, and so on, are protected. We have robust security systems that ensure that your data is protected. Hacking our systems is close to impossible, and it has never happened.
You fill all the paper instructions in the order form. Make sure you include all the helpful materials so that our academic writers can deliver the perfect paper. It will also help to eliminate unnecessary revisions.
Proceed to pay for the paper so that it can be assigned to one of our expert academic writers. The paper subject is matched with the writer’s area of specialization.
You communicate with the writer and know about the progress of the paper. The client can ask the writer for drafts of the paper. The client can upload extra material and include additional instructions from the lecturer. Receive a paper.
The paper is sent to your email and uploaded to your personal account. You also get a plagiarism report attached to your paper.
Delivering a high-quality product at a reasonable price is not enough anymore.
That’s why we have developed 5 beneficial guarantees that will make your experience with our service enjoyable, easy, and safe.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
Each paper is composed from scratch, according to your instructions. It is then checked by our plagiarism-detection software. There is no gap where plagiarism could squeeze in.Read more
Thanks to our free revisions, there is no way for you to be unsatisfied. We will work on your paper until you are completely happy with the result.Read more
Your email is safe, as we store it according to international data protection rules. Your bank details are secure, as we use only reliable payment systems.Read more
By sending us your money, you buy the service we provide. Check out our terms and conditions if you prefer business talks to be laid out in official language.Read more